If you need to cancel as a host

Guests rely on their booking, so please only cancel when you really have to, for example if the home can't be used safely.

What happens

• The guest gets a full refund, including the service fee.
• The nights become free in your calendar again.
• The cancellation is recorded on your account.

Avoiding cancellations

Keep your calendar up to date and block nights you can't host. If you list the same home on other sites, sync your calendars so a home is never booked twice.

Problems you can't fix

If something goes wrong just before arrival, such as a burst pipe, contact us right away. We'll help you find a solution with the guest.